ok8 Privacy Policy for Philippine Players

1. Overview

This Privacy Policy applies to all players and visitors of ok8 ("the Platform", "we", "us", "our") and explains how we collect, store, use, and protect personal information when you access or use any part of our website, mobile application, or related services.

By registering an account or continuing to use ok8, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your information as described here. If you do not agree with this policy, please do not use the platform.

ok8 serves players in the Philippines. All references to applicable data handling practices in this policy are intended to reflect responsible data management standards relevant to our players.

2. Data We Collect

ok8 collects personal information in several ways — directly from you when you register or interact with the platform, automatically through your use of the platform, and in some cases from third parties involved in payment processing or identity verification.

The main categories of information we collect are:

3. How We Use Your Data

ok8 uses the personal information we collect for the following purposes:

• Account management — creating, verifying, and maintaining your ok8 account, including KYC identity checks required before your first withdrawal.
• Transaction processing — handling deposits and withdrawals in Philippine Peso via supported local payment methods, including Philippine e-wallets and bank transfers.
• Security and fraud prevention — monitoring account activity to detect and prevent unauthorised access, fraudulent transactions, and policy violations.
• Customer support — responding to your enquiries, resolving disputes, and providing assistance through our support channels.
• Platform improvement — analysing usage patterns to improve our games, features, and overall player experience.
• Responsible gaming — using activity data to identify patterns that may indicate problem gaming and to support self-exclusion or limit requests from players.
• Legal and compliance obligations — meeting applicable record-keeping, anti-money laundering, and identity verification requirements.

ok8 does not use your personal information for automated decision-making that produces legal or similarly significant effects on you without human review.

4. Sharing Your Data

ok8 does not sell, rent, or trade your personal information. We may share your data with third parties only in the following limited circumstances:

• Payment processors — to facilitate deposits and withdrawals in PHP. These include Philippine banking partners and supported e-wallet providers. They receive only the data necessary to process your transaction.
• Identity verification providers — to complete KYC checks as required for account security and compliance. These providers are contractually bound to handle your data securely.
• Technology and hosting partners — service providers who support the operation of the ok8 platform, including cloud infrastructure and security monitoring services. These partners act on our instructions and may not use your data for their own purposes.
• Legal and regulatory authorities — if required by law, court order, or legitimate regulatory request, ok8 may disclose information to the relevant authorities. We will only share what is legally required in such circumstances.

Any third party that receives your data is required to maintain its confidentiality and security and is not permitted to use it for purposes beyond those specified by ok8.

5. Data Retention

ok8 retains your personal information for as long as your account is active and for a reasonable period thereafter as required by our operational and legal obligations. The specific retention periods for different categories of data are determined by the purpose for which the data was collected and any applicable legal requirements.

• Account and identity data — retained for the duration of your account and for a defined period after account closure, as required for compliance and dispute resolution purposes.
• Transaction records — financial transaction data is retained for the period required under applicable financial record-keeping standards.
• Technical and usage data — typically retained for a shorter period sufficient for security monitoring and platform analytics purposes.

When your personal data is no longer required, ok8 will securely delete or anonymise it in accordance with our internal data management procedures. If you request account closure, we will process your request in line with our retention obligations.

6. Cookies and Tracking

ok8 uses cookies and similar tracking technologies to support the operation of the platform, improve your experience, and maintain session security. Cookies are small data files stored on your device when you access a website.

The types of cookies ok8 uses include:

• Essential cookies — required for the platform to function correctly. These include session cookies that keep you logged in and security cookies that support OTP and fraud detection processes. These cannot be disabled without affecting platform functionality.
• Analytics cookies — used to understand how players interact with the platform, which pages are most visited, and where improvements can be made. This data is aggregated and not linked to individual identities.
• Preference cookies — used to remember your settings and preferences, such as language or display options, so you don't have to reset them each visit.

You can manage cookie preferences through your browser settings. Blocking essential cookies may prevent some parts of the platform from working correctly. ok8 does not use cookies to serve third-party advertising.

7. Security Measures

ok8 takes data security seriously. We implement a range of technical and organisational measures designed to protect your personal information from unauthorised access, loss, misuse, or disclosure.

• SSL/TLS encryption — all data transmitted between your device and the ok8 platform is encrypted using industry-standard SSL/TLS protocols.
• OTP authentication — sensitive account actions require one-time password verification sent to your registered mobile number or email.
• Access controls — internal access to player data is restricted to authorised personnel on a need-to-know basis. Access logs are maintained and reviewed.
• Secure data storage — player data is stored on secure servers with appropriate physical and logical security controls in place.
• Fraud monitoring — automated systems continuously monitor account and transaction activity for signs of fraud, abuse, or unusual patterns.

While ok8 takes all reasonable steps to secure your data, no online platform can guarantee absolute security. You play an important role in keeping your account safe by using a strong, unique password and not sharing your login details with anyone.

8. Your Rights

As a player on ok8, you have rights in relation to the personal data we hold about you. These include:

• Right of access — you may request a copy of the personal information ok8 holds about you.
• Right to correction — if any of your personal information is inaccurate or out of date, you may request that we correct it. You can also update basic account information directly through your account settings.
• Right to erasure — in certain circumstances, you may request that we delete your personal data. Note that some data must be retained for legal or compliance reasons even after account closure.
• Right to object — you may object to certain uses of your personal data, such as processing for analytics purposes, where this is not strictly necessary for operating your account.
• Right to data portability — you may request a copy of your data in a commonly used, machine-readable format in applicable circumstances.

To exercise any of these rights, please contact the ok8 support team. We will respond to verified requests within a reasonable timeframe. Some requests may require identity verification before they can be processed.

9. Minors

ok8 is strictly an adult gaming platform intended for players aged 21 years and above. We do not knowingly collect personal information from individuals under the age of 21.

If you are under 21, you must not register for or use the ok8 platform in any capacity. If ok8 becomes aware that personal data has been collected from a person under the age of 21, that account will be closed and the associated data will be deleted as promptly as possible.

If you believe that a minor has accessed or registered on the platform, please contact our support team immediately so that we can investigate and take appropriate action.

10. Changes to This Policy

ok8 may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements. The most current version will always be available on this page, with the date of the most recent revision displayed at the top.

Where a change materially affects how we handle your personal data, we will make reasonable efforts to notify registered players through the platform or by email. However, we encourage you to review this Privacy Policy periodically to stay informed of any updates.

Your continued use of ok8 after a revised Privacy Policy has been published constitutes your acceptance of the updated terms.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data ok8 holds about you, please reach out to our support team:

• Email: [email protected] (displayed for reference — not a clickable link)
• Help Centre: Visit our FAQ page for answers to common account and privacy questions.
• Responsible Gaming: For concerns about gaming habits or self-exclusion, visit the Responsible Gaming page.

Our support team is available 24 hours a day, 7 days a week. For account-specific privacy requests, please have your registered email address ready to help us verify your identity before processing your request.